Cancellation and Refund Policy

Last Updated: 22 Aug 2024

At Comix Canal, we want you to have a positive shopping experience. Please review our Cancellation and Refund Policy to understand your rights and our obligations.

1. Order Cancellation

1.1 Cancellation by Customer:

  • You can cancel your order before it has been shipped. Once your order is shipped, cancellation is no longer possible.
  • To cancel your order, please contact our customer support team at support@comixcanal.com with your order details.
  • If your order is successfully canceled, we will process a full refund to your original payment method within 7 business days.

1.2 Cancellation by Comix Canal:

  • We reserve the right to cancel your order if:
    • The product is out of stock.
    • There are issues with your payment.
    • There are errors in product information or pricing.
    • You violate our Terms and Conditions.
  • In case of cancellation by us, you will receive a full refund to your original payment method within 7 business days.

2. Return Policy

2.1 Eligibility for Returns:

  • Returns must be initiated within 7 days of receiving your order.
  • The product must be in its original condition and packaging, with all tags intact.
  • Products that are damaged, used, or altered in any way are not eligible for return.

2.2 Return Process:

  • To initiate a return, please contact our customer support team at support@comixcanal.com with your order details.
  • Once your return is approved, you will receive instructions on how to return the product.
  • You are responsible for the cost of return shipping unless the product received was damaged or incorrect.

3. Refund Policy

3.1 Refund Process:

  • Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed to your original payment method within 7 business days.

3.2 Non-Refundable Items:

  • Certain items, such as digital products, gift cards, or customized items, are non-refundable unless they are defective or damaged.

3.3 Late or Missing Refunds:

  • If you haven’t received your refund after the stated period, please check with your bank or credit card company, as it may take some time before your refund is officially posted.
  • If you’ve done this and still have not received your refund, please contact us at support@comixcanal.com.

4. Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at support@comixcanal.com with your order details.

5. Contact Us

If you have any questions about our Cancellation and Refund Policy, please contact us at:

  • Email: support@comixcanal.com
  • Phone: +91 9037847020