Cancellation and Refund Policy
Last Updated: 22 Aug 2024
At Comix Canal, we want you to have a positive shopping experience. Please review our Cancellation and Refund Policy to understand your rights and our obligations.
1. Order Cancellation
1.1 Cancellation by Customer:
- You can cancel your order before it has been shipped. Once your order is shipped, cancellation is no longer possible.
- To cancel your order, please contact our customer support team at support@comixcanal.com with your order details.
- If your order is successfully canceled, we will process a full refund to your original payment method within 7 business days.
1.2 Cancellation by Comix Canal:
- We reserve the right to cancel your order if:
- The product is out of stock.
- There are issues with your payment.
- There are errors in product information or pricing.
- You violate our Terms and Conditions.
- In case of cancellation by us, you will receive a full refund to your original payment method within 7 business days.
2. Return Policy
2.1 Eligibility for Returns:
- Returns must be initiated within 7 days of receiving your order.
- The product must be in its original condition and packaging, with all tags intact.
- Products that are damaged, used, or altered in any way are not eligible for return.
2.2 Return Process:
- To initiate a return, please contact our customer support team at support@comixcanal.com with your order details.
- Once your return is approved, you will receive instructions on how to return the product.
- You are responsible for the cost of return shipping unless the product received was damaged or incorrect.
3. Refund Policy
3.1 Refund Process:
- Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original payment method within 7 business days.
3.2 Non-Refundable Items:
- Certain items, such as digital products, gift cards, or customized items, are non-refundable unless they are defective or damaged.
3.3 Late or Missing Refunds:
- If you haven’t received your refund after the stated period, please check with your bank or credit card company, as it may take some time before your refund is officially posted.
- If you’ve done this and still have not received your refund, please contact us at support@comixcanal.com.
4. Exchanges
- We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at support@comixcanal.com with your order details.
5. Contact Us
If you have any questions about our Cancellation and Refund Policy, please contact us at:
- Email: support@comixcanal.com
- Phone: +91 9037847020